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    Common issues and solutions

    Theme is missing the style.css stylesheet error
    This is a common issue that can occur when installing a WordPress theme. For the details of solution, please have a look at this article.

    The message: “Are you sure you want to do this? Please try again.”
    If you are installing your theme from the WordPress theme installer, but get the message above, most likely your web server is configured that only allow a certain size ZIP file to be uploaded via WP admin. In this case, you can simply unzip the theme file and upload theme folder via FTP to wp-content/themes folder and then go back to your Appearance > Themes to activate the theme.

    The message: “Fatal error: Cannot redeclare wordpress_importer_init()”
    To resolve this issue, please go to your Dashboard > Plugins, and deactivate the WordPress Importer plugin, since the import has already included in TLG Framework. Then you can go to your Dashboard > Appearances > Install Demo to run the import again.

    The message: “The link you followed has expired”
    Please follow the topic here for the solution.

    Question 1. When I click on install button, 5 or 10 minutes later show me Server 500 error. I tried manual demo content and getting the same errors.

    Answer: If you got this error or Maximum execution time error, Fatal error allowed memory size, TLG Framework error, Page not found when editing the page, the site crashes…, the problem was 100% caused by your host has PHP configuration limits that are set too low to complete the process. In this case, you can try to run the demo import several times (2-3 times until we can see the successfully message, you may redirect to blank page or 404 page, but don’t worry, just go back to Install Demo page and run the import again) to finish the process via Appearances > Install Demo.

    If the problem persists, please ask your hosting provider and ask them to increase those limits to a minimum as follows:

    max_execution_time = 900
    max_input_time 600
    memory_limit = 256M
    post_max_size = 64M
    upload_max_filesize = 64M
    max_input_vars = 5000
    allow_url_fopen on

    In this case you should contact your hosting provider and ask them for a quick assistance with this via their Live Chat or Support Phone. It’s your right to ask for these updates as you paid for their service and they usually react timely upon similar requests.

    Note 1: Please deactivate the WordPress Importer plugin before you run the Install Demo.

    Note 2: If the site is blank when you run the importer or you got the error message Fatal error: Cannot redeclare wordpress_importer_init(), please have a look at the topic here for the solution.

    Note 3: If you got the error message Failed to import …, please have a look at the topic here for the solution.

    Note 4: Demo images didn’t load, please have a look at the topic here for more details.

    In case you still couldn’t install the demo content, please share us the admin account of your site via our support forum at http://www.themelogi.com/tickets/ or email us via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you to install demo content for free. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

    Question 2. How can I set a demo page as my Homepage ?

    Answer: Our theme comes with multiple homepage layouts that you can find in your Dashboard > Pages (all the pages with parent “Home”). To set a page as your homepage. Please go to Dashboard > Settings > Reading, click on “A static page” and set the “Front page” option to the page you wish.

    – Demo homepage list:

    – Set a demo as your homepage:

    Question 3. How to activating WPBakery Page Builder (Visual Composer), Slider Revolution ?

    Answer: When you purchase a theme from ThemeForest that bundles Visual Composer or any other Premium plugins, you are free to use these plugins with the theme.

    However, your theme purchase does not give you individual Premium plugins licenses that allow you to activate or download these plugins as you wish. Activation Premium plugins doesn’t mean the plugin will not work but only that you cannot received direct updates. Please don’t worry if you see warning messages about the plugin license activation.

    You can use these plugins with the theme, and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner.

    Anytime our theme is updated, the latest plugin version for these Premium plugins will be included for free, so you don’t need to buy your own licenses to properly work with the plugins.

    These rules ensure we will fully test plugins to make certain there are no bugs that will conflict with our own update.

    You can read more about bundled license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins.

    Question 4. How can I change the “portfolio” word in the portfolio URL to something else ?

    Answer: To change the word “portfolio” in URL, please go to your Dashboard > Appearances > Customize > Portfolio, and set the “Portfolio URL slug” option to “project”, for example. And then, please make sure to refresh the permalinks by going to Settings > Permalinks and click on the ‘Save Changes’ button. Otherwise, the change will do not work properly.

    Question 5. I can’t get google maps to work ?

    Answer: As per Google announcement, usage of the Google Maps Embed API now requires a key. Please have a look at the Google Maps APIs documentation and Creating a Google Maps API Key to get a key and add it into your Dashboard > Appearances > Customize > System > Google Maps API key.

    In case you don’t want to use Google Maps Embed API, please set the “Map embed type” option to “default” embed (then you don’t have to provide Map API key, but you can’t customize “Map marker image” or “Map style/Color schema” in this default embed) :

    Note: If you can’t see this option, please update your theme to latest version, then go to your Dashboard > Appearances > Install Plugins, to update the TLG Framework to latest version.

    Question 6. How do I remove the breadcrumb in Page Header ?

    Answer: Please go to Dashboard > Appearances > Customize > System, and set the “Enable Breadcrumbs?” option to “No”.

    Question 7. Whenever I make a customization on Appearances > Customize it doesn’t show on preview the changes i just made. I tried changing the header and the footer, saving and publishing it but it doesn’t change.

    Answer: Our theme comes with 2 theme options that you can see in “Appearances > Customize” and in bottom of each page/post editor called “Page Options”. And the options in “Page Options” will override all settings in “Appearances > Customize”.

    So you may see some page/post that still don’t change header footer when you make change in Customize panel.

    About this issue, please open up your page editor (that you don’t see the change in header & footer), scroll down to bottom of that page, and set the Header Layout and Footer Layout to “(default layout)” as in the screenshot here:

    Question 8. I’ve added a Single Header element to top of my page, but there is a white header background with a breadcrumb in there. How can I get rid of that white header ?

    Answer: That is because you are using the default Page Title (white background) in your page.

    So to resolve this issue, please open up your page editor, scroll down to bottom of the page, and set the “Page Title Layout” to “No Title” as in the screenshot below:

    Question 9. I changed the header in our Blog/Shop/Portfolio page, but it doesn’t change when viewing in front-end.

    Answer: That is because WordPress will use the default archive page (Blog/Shop/Portfolio) template of the theme for your page, and it will override your setting and content of that page editor.

    In this case, you’ll need to customize your Blog page via your Dashboard > Appearances > Customize > Blog/Shop/Portfolio.

    Question 10. How can I activate the page builder for my blog posts?

    Answer: If you want to use Visual Composer for your Blog Posts as in the Pages editor, you can go to your Dadhboard > Visual Composer > Role Manager and choose Custom from the dropdown then check on “post” to use the Visual Composer.

    screenshot: please check on “post”:

    Then please go to your Dashboard > Appearances > Customize > System, and set the ‘Auto activate Visual Composer for Post?’ option to ‘No’.

    Question 11. How do I center a button in the page builder?

    Answer: To center a button, please have a look at this topic for the solution.

    Question 12. The search form only show posts results. Can i fix it?

    Answer: To resolve this issue, please go to your Dashboard > Appearances > Customize > System, and set the “Exclude Pages from Search Results?” option to “No”.

    Question 13. Is there a way to add custom icons fonts into the select list?

    Answer: The theme supports FontAwesome, so you can add it add the icon font classes separated by commas into your Dashboard > Appearances > System > Custom Icons Font Classes, for example: fa fa-whatsapp, fa fa-lock. You can see all available FontAwesome icons here: FontAwesome Icon Font.

    In case you want to import another icon font library, please have a look at this topic for the solution.

    Question 14. How can I add more Fonts / Google Fonts into the list?

    Answer: To add custom fonts to the theme, please have a look at the topic here

    Otherwise, to add more Google fonts, please add the Google font info [font-family|src|font-style] separated by commas into your Dashboard > Appearances > System > Custom Google Font. Please follow the steps below for more details.

    – Step 1: Go to Google Fonts site, select the font you wish, click on Select this font button, then open the font URL in new window in your browser:

    – Step 2: In the new window in browser, copy the font-family, src & font-style, seperated by a pipeline character:

    – Step 3: Add the Google font code into Appearances > System > Custom Google Font, in this example: Baloo|https://fonts.gstatic.com/s/baloo/v4/6xKhdSpJJ92I9MWOCm7JLQ.woff2|normal (If you want to add more google fonts, just add another google font code seperated by commas: [font-family 1|src 1|font-style 1], [font-family 2|src 2|font-style 2])

    – Step 4: Refresh the page, then go to the Fonts & CSS section, you’ll see your new Google font in there:

    Question 15. How to duplicate an existing page/row/section I already customized ?

    Answer: About this issue, you can select the “Save as template” as in the article here: https://kb.wpbakery.com/docs/learning-more/templates/

    You can also save a element as in the article here: https://kb.wpbakery.com/docs/learning-more/element-presets-my-elements/

    Otherwise, to save a page as a template, please have a look at the topic here: http://www.themelogi.com/tickets/topic/how-to-duplicate-an-existing-page-i-already-customized/#post-8851

    Can’t find what you need? Simply open a support ticket and we’ll happy to help you out.

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