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Tickets Tickets Navian Editing some theme details with css and maybe a bit more

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #13008

    Hello, I am trying to refine various small details for a website based on Navian (CSS-only mods, with maybe ..a few more little things), and i was wondering if it’s better (for you) to write everything in a long-single-ticket, create many small tickets, or ask one question after the other, step-by-step after your first reply (let me know what you prefer, and i’ll do that from the next time =)
    I know i can probably reach my goals editing your php, templates, etc, but i’d prefer to deal with your code as “upstream” and eventually make small mods that will work even if you update the theme and change some parts (so ..mainly css-only, or just adding functions to functions.php in my child theme)

    Let’s start with this, because it’ss one of the “difficult things”, the rest is definitely easier: i need to hide the author name from the “header post information” in single blog pages (in the theme costumizer it’s “avatar + author + date”, but i need a “date only” lead, because in this website there’s only 1 user writing news, so it’s redundant and it will ever be the same in any post, just extra info confusing readers.. but i really want the post date o be there

    I tried 2 ways:

    – css-only, hiding the avatar and author name. I can hide the avatar, but not the author because it’s plain text on the html page, not inside any other block element i can select (span or anything), and i am not aware of any simple clean way to do this

    – i installed a third party plugin from wp plugin library, named “Shortcodes Anywhere or Everywhere” and enabled shortcodes on custom fields, I hid the “header post information” in the theme costumizer, i wrote a simple shortcode to return the post date and a font awesome calendar icon, and used that shortcode in the custom “lead” field for the single post page. This way worked like a charm, but there’s a “side issue” that i really can’t understand without diving more deeply in your code: activating that plugin makes all the post thumbnails to have “various heights” instead of being squared or fixed (i can see that both in the recent posts widget and in your embedded “related post” block and the end of the page)

    while probably it would be better to understand why the plugin is causing this issue, any other solution would be ok! Can you help?

    Thanks!

    #13009
    This reply has been marked as private.
    #13020
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    In this case, please share us your site URL and the admin account of your site so we can investigate your case and help you out. Also, please point to specific page where we can see the problem.

    Looking forward to your response!

    Best regards,
    Danny

    #13046

    Hello Danny, sorry for taking so much time to reply but i’ve been out for a few days

    Since some time passed, for convenience i will briefly re-cap the issue: i tried to insert a shortcode (just a simple “return post date”) in the single posts lead title field, because i’d need to have the date but not the author info, so i had 3 options:

    1) mess with your code and enable that single field (single posts lead title) for shortcodes
    2) mess with your code and remove the author info in the single post lead (it’s not a html tag, it’s plain text, i can’t just hide it with css)
    3) don’t touch your code and install a “shortcode anywhere” plugin

    For various reasons, I ended on option 3) and installed the plugin; unfortunately, enabling the shortcode feature for custom fields in posts/pages makes post thumbs (both in the sidebar and in the “related posts” section) have various heights instead of a fixed one as it would happen normally (you can see an example in the screenshots i sent as a reminder)

    Since we can’t actively work in the already-made-public website because the owner is using it (i.e. i can’t enable and disable plugins and leave stuff “pending” while waiting to fix, but obviously you will need something to work on..) i set up a “test/demo” navian install on one of my lab servers and i’m adding you as an admin there, the conf is identical (except i’m using a child theme in the real website), the issue is present just installing the “shortcode anywhere” plugin i mentioned and enabling the feature for custom fields in posts/pages, there’s not even any need to actually use a shortcode ito see the issue..

    I will give you all the info in the next message, set as private. I’m here for any reason for the next days, let me know if you need something (questions, install more plugins, whatever!)

    Thanks

    #13056
    This reply has been marked as private.
    #13057
    Danny
    Supporter

    Hi there,

    Thanks for your info!

    This may caused by the cache issue in browser. In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

    Looking forward to your response!

    Best regards,
    Danny

    #13067
    This reply has been marked as private.
    #13068
    This reply has been marked as private.
    #13092
    Danny
    Supporter

    Hi there,

    Thanks for your info!

    But I only see some missing image in your demo page here: http://navtest.abfa.ovh/gym/2018/10/02/writing-your-business-plan-is-a-good-one/

    Please try to delete the gallery and re-upload your gallery with correct images.

    Regrading to the plugin https://wordpress.org/plugins/jonradio-shortcodes-anywhere-or-everywhere/, regretfully, we don’t support that plugin, you may want to ask that plugin author so that they could give you the best solution.

    Also, if you want to make custom changes to the theme that requires theme modification, behaviour changes or 3rd party plugin integration, we suggest that you hire a developer. We don’t offer customisations of your WordPress Installation. Here are some good places to find a WordPress Freelancer: Envato Studio (https://studio.envato.com/), Codeable (https://codeable.io/), WPMU (https://premium.wpmudev.org/wordpress-development/)

    Otherwise, if you need help about using theme features, bug reports & reasonable feature requests for future updates, please submit ticket here and we will happy to help you out.

    Best regards,
    Danny

    #13110

    Hello danny,
    I don’t know exactly how you can not see what I already described various times in different ways since when i opened this ticket (that is, again: post thumbnails having various heights instead of a fixed one when the “shortcode anywhere” plugin is enabled, i even highlighted it in red in the screenshots), but for some reasons often it looks like what I is written in previous posts/replies it’s somehow forgotten each time (just saying, i provided screenshots in the first post and you asked me screenshots in one of your recent replies).. moreover, i don’t really understand how can it take weeks and a website access to reply something like “regretfully, we don’t support that plugin” since I explicitly wrote the involved plugin name in my first question, on ticket opening, so if that was the answer, i don’t understand why you didn’t reply that way immediately, instead of asking me to provide an access to the website to investigate on the problem, and all the rest, the “browser cache issue” in the forum causing days of delay (…), ending up talking about missing images in a demo gallery that is totally unrelated to what I initally asked: “why this almost-universally-working plugin is causing weird images heights in post thumbs in your theme?” (that, in my world, is actually a “reasonable bug report”)

    Let me add that, in case you’re missing the point, you are currently talking with the developer hired for customizing and adapting this theme to the owner needs: I ended up overriding the theme pluggable function in my child theme, removing the author name and avatar in the single post lead title, avoiding shortcodes in text fields at all, and thus disabling the third party plugin causing issues with the theme. Something that I could have done weeks ago if you just replied “we don’t support that plugin” immediately.

    Anyway, for the next tickets, I will take extra-care to make only simple questions and reasonable bug reports, so we’ll avoid to waste time with needless access to the website, “browser cache issues” (whatever it means in this context), and similar stuff

    Best regards

    #13138
    Danny
    Supporter

    Hi there,

    Thanks for your information and I’m really sorry for your inconvenience using the theme.

    Actually if I could check and implement this custom request right away for you, I would. But I regret to inform you that we are not support for 3rd party plugin such as “shortcode anywhere”, since we’re not the author of that plugin, we have limit from our end. There are thousand of plugins out there, and we couldn’t support it all, except some core plugins for the theme such as WPBakery page builder, Revolution Slider, Contact Form 7, and some common optimize plugins such as W3 Total Cache or Autoptimize plugin,…

    Thank you for your patience and understanding, and hope to offer you a much better experience in the months to come.

    Best regards,
    Danny

    #13303

    My site looked good and at the moment it was distorted seeing only as well as the image

    Ejemplo de error

    #13310
    Danny
    Supporter

    Hi there,

    Thanks for your information!

    In this case, please make sure to activate the TLG Framework plugin. If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.

    Hope this helps,
    Danny

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