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Tickets › Tickets › Wanium › Youtube video doesn't show

This topic contains 6 replies, has 2 voices, and was last updated by  Danny 4 days, 10 hours ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • February 11, 2019 at 1:54 pm #6917

    Zhadum

    Hi,

    For some reason the youtube video in my single header simply doesn’t show anymore: http://chateau-esquelbecq.com/
    It was ok a few days ago, I didn’t change any of the parameters or hosting for the video… and everything is up to date. The youtube URL in the code inspector is ok, but on front nothing shows.

    Can you have a look and tell me what’s wrong?

    Thx

    • This topic was modified 1 week, 3 days ago by  Zhadum.
    February 12, 2019 at 4:11 am #6929

    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    About this issue, you can try to deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not.

    Also, you can try to update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update

    When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.

    Then you can click on WPBakery Page Builder button to use the page builder editor: https://i.ibb.co/jzBBN6R/wp.png

    If the problem persists, please share us the admin account of your site via private reply so we can investigate your case and help you out.

    Best regards,
    Danny

    February 13, 2019 at 9:57 am #6971

    Zhadum

    Hi,

    Thanks for the answer. I’ve deactivated every plugin one by one, so far nothing changed and the youtube video still doesn’t appear.
    I’ve tried to install the updated Wanium theme (classic procedure and then via ftp + child theme) but it gets buggy (css modifications gone, TLG framework deactivates itself and cannot be reactivated…).

    Sending you the admin account… hope you’ll find what’s wrong because I’m running out ouf ideas…

    February 13, 2019 at 10:00 am #6972

    Zhadum
    This reply has been marked as private.
    February 15, 2019 at 3:58 am #7073

    Danny
    Supporter

    Hi there,

    Thanks for your info!

    It seems that the problem was caused by the blog layout in Blog element, I’ve changed the blog layout to Carousel layout, and the video works just fine now.

    Maybe you can only the blog layout with no pagination in a video header page. We’ll try to fix it in next update of the theme.

    Best regards,
    Danny

    February 15, 2019 at 3:24 pm #7075

    Zhadum

    Hi,

    great, thanks a lot !!! I wouldn’t have thought the blog layout could mess with it it…

    Have a nice week-end 🙂

    Julien

    February 18, 2019 at 2:35 am #7155

    Danny
    Supporter

    You’re welcome 🙂

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