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Tickets › Tickets › Navian › WP Bakery no updating

Viewing 2 posts - 1 through 2 (of 2 total)
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  • February 2, 2021 at 11:08 pm #12663
    televu

    Hi, in my NAVIAN theme WPBakery is not updating and I can’t edit my pages. For example in a page when I want to edit a single box image, it only shows me an empty popup box…can’t change the image.

    The plugin error is:
    There is a new version of WPBakery Page Builder available. View version 6.5 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?

    February 4, 2021 at 2:32 pm #12669
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    To update the plugin, please update the theme as in the article here: http://www.themelogi.com/knowledge/#theme_update

    When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.

    Also, please make sure you’ve activated the TLG Framework plugin after the theme update.

    You may want to test it in private mode of your browser or remove history cache of the browser and check again.

    If the problem persists, please share us your site URL and the admin account via private reply or via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.

    Looking forward to your response!

    P.S: For your information, when you purchase a theme from ThemeForest that bundles WPBakery Page Builder, Slider Revolution or any other Premium plugins, you are free to use these Premium plugins with the theme.

    However, your theme purchase does not give you individual Premium plugins licenses that allow you to activate or download these plugins as you wish. Activation Premium plugins doesn’t mean the plugin will not work but only that you cannot received direct updates. Please don’t worry if you see warning messages about the plugin license activation.

    We’ll include latest version of the plugins each time we release a new version of the theme. It’s normally take a few days so we can test the plugins with the theme.

    You can read more about bundled plugin license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    Best regards,
    Danny

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