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Tickets Tickets Navian Web pages not loading

Viewing 3 posts - 1 through 3 (of 3 total)
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    Posts
  • #11905

    Hi,

    We have purchased and used your theme and installed the same as per instruction. Unfortunately the site is extremely slow, and most of the time it’s not loading at all.
    In chrome the situation is most pathetic. Please help.

    Site is http://arryndigital.com/

    #11906

    I have checked with our hosting provider, they are saying theme may have some malware or unwanted files which is causing the issue.

    #11912
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    In this case, if your site have malware or unwanted files, I recommend you to remove all the files, and install a fresh WordPress then install the theme again (you can ask your hosting provider to see if they have a backup of your site or your data at the time before they find malware or unwanted files). Also, you may want to change the Cpanel/FTP password and only install trusted plugins.

    And in case you want to improve the loading speed, I can recommend you some other optimize plugins below (we’re using those plugins in too) :

    1. W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
    2. Autoptimize: https://wordpress.org/plugins/autoptimize/

    Please let me know if you have any further questions.

    Best regards,
    Danny

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