Ticket platform bug

This topic has 24 replies, 2 voices, and was last updated 4 days, 18 hours ago by Danny.

Viewing 25 posts - 1 through 25 (of 25 total)

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November 29, 2019 at 5:03 pm #9190

duodigital

Hi!

I am trying to create a topic, but it is giving error, duplicate content and my topic does not appear at the top (as a new topic)

November 29, 2019 at 5:06 pm #9193

duodigital

Nothing I typed wants to be sent

And I had sent nothing like before

It’s even about a new site, because I bought the theme again

November 29, 2019 at 5:06 pm #9194

duodigital

See this problem I’m having with mobile and tablet slide show

November 29, 2019 at 5:06 pm #9195

duodigital

Mobile: https://take.ms/YeyeL

iPhone X
iOS 13.2.3
Tested on Safari and Chrome

November 29, 2019 at 5:07 pm #9197

duodigital

Mobile: https://take.ms/nX2aD

Galaxy J4
Android 9
Tested on Chrome

November 29, 2019 at 5:07 pm #9198

duodigital

Tablet: https://take.ms/SSYZv

iPad
iOS 9.3.6
Tested on Safari and Chrome

November 29, 2019 at 5:07 pm #9199

duodigital

This tablet issue I wouldn’t even know what to do about what the message is telling me. My code knowledge is limited

November 29, 2019 at 5:08 pm #9200

duodigital

Why is this happening? Could u help me?

PS: I could only send the message by cutting it in pieces 🙁

November 29, 2019 at 5:08 pm #9201

duodigital

This reply has been marked as private.

November 29, 2019 at 5:21 pm #9202

duodigital

It even happens on computer when we reduce screen size

Slide image does not appear full as it should

https://take.ms/kPt8i

December 1, 2019 at 3:26 pm #9207

Danny
Supporter

Hi there,

Thanks for writing in!

This is the default overlay effect of Slider Revolution, you can easily remove this effect in your Dashboard > Slider Revolution as in the screenshot below:

Goo to Layout section:

Scroll to bottom, and set the Overlay to None:

If the problem persists, please share us the admin account of your site via private reply so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed!

Best regards,
Danny

December 1, 2019 at 4:52 pm #9213

duodigital

I believe it is not the overlay.

Overlay is just the effect over the image, correct?

The problem is that the image is not getting full screen but half in mobile view

And on the tablet is displaying this error message

As I sent in the screen shoots

December 1, 2019 at 4:56 pm #9216

duodigital

This reply has been marked as private.

December 2, 2019 at 4:03 pm #9222

Danny
Supporter

Hi there,

Thanks for your info!

I believe you’ll need to set the Background position to Cover as in the screenshot below:

But I don’t know why your current slider doesn’t have this option. But you can try the “Home Slider 1” instead, as you can see in the screenshot above.

Also, you may need to have a look at the Slider Revolution documentation here for more details about setting up the background image: https://www.themepunch.com/slider-revolution/slide-background/#image

Hope this helps,
Danny

December 2, 2019 at 9:42 pm #9224

duodigital

And my question about Tablet error?

As I sent in the screen shoots: https://monosnap.com/file/eI9dxI5EEwZqDcKjtMKVdJ0XFJzxMY

December 3, 2019 at 3:05 pm #9228

Danny
Supporter

Hi there,

To resolve this issue, please follow the article here: https://www.wpfastestcache.com/tutorial/revolution-slider-error-jquery-js/

I’ve already done it for you, please check again:

Hope this helps,
Danny

December 3, 2019 at 4:19 pm #9231

duodigital

Unfortunately, not resolved, remains the same, same message

I even cleared the cache and also accessed anonymous window page, but it’s the same way

December 3, 2019 at 4:23 pm #9232

duodigital

In this tutorial sent, the message is not the same and I don’t have the plugin WP Fastest Cache installed

The message is:

Oops…

You have some jquery.js library include that comes after the Slider Revolution files js inclusion
To fix this, you can
1. Set ‘Module General Options’ -> ‘jQuery & OutPut Filters’ -> ‘Put JS to Body’ to on
2. Find the double jQuery.js inclusion and remove it

December 4, 2019 at 3:53 am #9234

Danny
Supporter

Hi there,

Thanks for your info!

This issue comes from Slider Revolution plugin, I don’t know if they has changed the message in new version or not, but I’ve search the error message and linked to that article, so in this case, I recommend you try to deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not. Maybe there is another plugin include jQuery which makes conflict with Slider Revolution. Or you can try to create an empty page, with only a Slider in there to test it.

You can also search this error message on Google, there are many same issues as you can see in the screenshot below:

Actually, I don’t really know how Slider Revolution adding there scripts, so if the problem persists, I recommend you to ask the Slider Revolution author for better support here: https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments

Please let me know if it works for you or not.

Best regards,
Danny

December 5, 2019 at 2:34 am #9238

duodigital

Hi!

I did as you said, deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework), but the error message remains

I also created a blank page and just inserted the slider (with plugins still disabled), but the error message also appears

Do you have any iPads you can try out there too?

December 5, 2019 at 2:43 am #9241

duodigital

This reply has been marked as private.

December 5, 2019 at 2:48 am #9242

duodigital

Now it’s like this:

ACTIVE

Contact Form 7
Slider Revolution
TLG Framework
WPBakery Page Builder

DISABLED

All-in-One WP Migration
Easy WP SMTP
Google Analytics Dashboard for WP (GADWP)
WAme chat

December 5, 2019 at 4:06 pm #9247

Danny
Supporter

Hi there,

Thank you so much for the information!

I don’t have an iPad to test it, but I’ll try to get once and check it.

Could you please try 2 cases below:

1. Temporary deactivate TLG Framework => your content layout will be break, but you can test it to see it the problem was because TLF Framework or not.

2. Temporary switch to another theme to see it this is the theme issue or not.

I believe this is a Slider Revolution issue, as you can see, there are many results about this error messages on Google, so it seems that there isn’t a specific issue of the theme. It better to ask the Slider Revolution plugin author about the issue, because the error message is from Slider Revolution, and they will know why that message appear.

Please let me know if deactivate the TLG Framework & switch to another theme resolve the issue or not.

Best regards,
Danny

December 7, 2019 at 3:22 am #9259

duodigital

I did as you indicated and stayed the same

I tried to contact Revolution Slider support, but they don’t allow me to send the ticket because I don’t have the license

Do you have a license that can submit a ticket?

December 8, 2019 at 3:57 pm #9260

Danny
Supporter

Hi there,

Thanks for your info!

Yes, they only offer support for direct license only, you may need to buy their plugin in order to use the Revolution Slider support.

But it seems that you don’t need license to add comment in their page here https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments, you can add your screenshot (https://monosnap.com/file/eI9dxI5EEwZqDcKjtMKVdJ0XFJzxMY) and ask them how to implement the fix as in their message, and that you can’t find where to do this, and ask them to guide you how to do this in Slider Revolution dashboard:

You have some jquery.js library include that comes after the Slider Revolution files js inclusion
To fix this, you can
1. Set ‘Module General Options’ -> ‘jQuery & OutPut Filters’ -> ‘Put JS to Body’ to on
2. Find the double jQuery.js inclusion and remove it

Also, we have the Extended License of Revolution Slider, which we use to include Revolution Slider to our themes for free for the customers, but I believe we can’t share the license info to another person or submit a ticket for other people.

Can you try to check our live demo with slider in your iPad to see if there is any problem ? If our live demo work fine, we don’t have any idea to fix it, since we aren’t the author of Slider Revolution plugin, and we don’t know how to fix it.

As I’ve said in the previous response, you can check if it’s the theme issue or not, try to switch to another theme or deactivate TLG Framework to see if the problem is gone or not. If it’s the theme issue or TLF Framework issue, please let me know so I can fix it.

Otherwise, we really want to help you, but we don’t know how, since we can’t control the Slider Revolution source code. Please ask the Slider Revolution author in the live above and ask them to guide you to implement the fix as showed in their message.

Thanks for your understanding. Take care!
Danny
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