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Tickets Tickets Roneous Responsive Menu will not open

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #10909

    Hi There,

    I have a small problem on a site running your theme
    URL: https://www.karsten.nl/

    When you make the browser small, around 1200px the menu will be mobile menu.
    But from that moment the burger menu will nog open. When I resize the menu further to around 1024px the menu will work again.

    How do I fix this?

    Kind regards,
    Koen vd Zanden

    #10911
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    In this case, please test your site in the real devices, but not resize the menu in desktop browser. The menu switch form mobile menu to standard menu need a refresh to work properly.

    If the problem persists, please share us the admin account of your site via private reply so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots and screencast video would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here).

    Best regards,
    Danny

    #10912

    Thnx for the quick response.
    Actually this bug came from a colleague for that company who was checking the site on his laptop.
    So he sended me a screenshot. And I tested the resolution by resizing the screen and then I also had the problem.

    #10921
    Danny
    Supporter

    Hi there,

    Thanks for your info!

    Yes, that was caused by the menu system need a refresh to check the screensize, so please check the menu in your mobile/ipad devices.

    If the problem persists, please share us the admin account of your site via private reply so we can investigate your case and help you out. Also, please point to specific page where we can see the problem.

    Looking forward to your response!

    Best regards,
    Danny

    #10927

    Hey Danny

    This menu is activated with someone who uses a laptop. So I don’t understand why I should check a mobile/ipad device if this problem occurs on a laptop (not even resized)

    #10944
    Danny
    Supporter

    Hi there,

    Thanks for your info!

    I really want to help, but I’m sorry that I couldn’t replicate the issue, so could you please share us a screenshot and the screencast video about the issue so we can help you out. Also, please share us the admin account of your site via private reply so we can check it.

    Looking forward to your response!

    Best regards,
    Danny

Viewing 6 posts - 1 through 6 (of 6 total)
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