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Tickets Tickets Navian On product page: Some products are not clickable (add to cart etc.)

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #9990

    Hello, I have a weird issue. Some of my products don’t seem to work properly. And it is a random thing, so no product specific setting or anything. When I’m on the front page for a specific product (customer view), I can’t do anything within this frame like adding it to the cart, click on the links to tags or categories, mark the text. There must be something blocking it because I can’t even click the links. Some products don’t have this issue, although created the same way.

    I have deactivated all plugins as well as switched to a default WordPress theme. When using a default WordPress theme (2016), the issue is gone. It definitely must come from the Navian theme.

    #9993
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    About this issue, you can try to keep the Navian theme activated, and deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not.

    If the problem persists, please share us your site URL and the admin account of your site via private reply so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here).

    Looking forward for your response!

    Best regards,
    Danny

    #10035
    This reply has been marked as private.
    #10039
    Danny
    Supporter

    Hi Isla,

    Thanks for your info!

    About this issue, please share us your site URL and the admin account of your site via private reply so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here).

    Looking forward for your response!

    Best regards,
    Danny

    #10050
    This reply has been marked as private.
    #10052
    This reply has been marked as private.
    #10053

    This form here doesn’t accept links in it. I just sent more than 10 messages to get it out to you. So sorry for that!

    You can see the issue clearly on this product page:
    bandwizard.rocks -> product -> constant-fraud

    While some other products don’t have this issue:
    bandwizard.rocks -> product -> create-band-logo/

    #10068
    Danny
    Supporter

    Hi there,

    Thanks for your info!

    I couldn’t login to your site, it says incorrect username/password.

    But I’ve checked your site, to resolve this issue, please add the code below to your Dashboard > Appearances > Customize > Addition CSS:

    .related.products, .upsells.products {clear: both;}

    Hope this helps,
    Danny

    #10072

    Hi Danny, thank you so much for your message. It worked! Thank you so much for it.

    Just for my understanding: The code above says that no related or upsells products will be shown on my website? What about cross-sells? It isn’t included in the code. What is causing the problem with related and upsells products?

    Best regards, Isla

    #10074
    Danny
    Supporter

    Hi Isla,

    Thanks for your question!

    The problem was caused by your products doesn’t use the description section which clear the CSS floating position left & right (product image & summary info). So the sections such as Related or Upsells is moved into top page, and creating an overlay layer which make you couldn’t click on the product summary section. We’ll add this fix in next theme updates.

    Also, you may want to have a look at the article here to learn more about setting up the Related or Upsells products: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

    Hope this helps,
    Danny

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