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Tickets Tickets Benous Issues with the theme

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #13814

    The theme has lot of issue
    1. Header logo is not changing.
    2. Copy paste of section is not working properly
    3. Elementor has some sort of issues, that during copy paste of section it gives lot of issue, in mobile responsive too.
    4. Testimonials slider is not mobile responsive.
    There are few more issues,
    what should I do with such a buggy theme? I can’t even work properly with this. Just discard and give the refund back as this theme is of no use to me.

    #13819
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    Please find below the answer for your questions:

    1. Please make sure you select the ‘Site Logo’ as ‘Image’ in Appearances > Customize > Header.

    2, 3, 4. Could you please specific more details about the issue. Any screenshots would be welcomed! You could upload your images into https://imgbb.com/ and share the link here. Regrading to the responsive, you can go to Elementor editor and switch to Tablet/Mobile screen to edit it as you want. The copy/paste section is the default feature of Elementor but not the theme.

    Please share your site URL and the admin account of your site via private reply or via the contact form at https://themeforest.net/user/themelogi so I can investigate your case and help you out. Also, please point to specific page where we can see the problem.

    In case I can’t help you out, I’ll to return your money.

    Looking forward to your response!

    Best regards,
    Danny

    #13855

    See again the message is disappear great

    #13857

    The theme has lot of issue
    1. Header logo is not changing.
    2. Copy paste of section is not working properly
    3. Elementor has some sort of issues, that during copy paste of section it gives lot of issue, in mobile responsive too.
    4. Testimonials slider is not mobile responsive.
    There are few more issues,
    what should I do with such a buggy theme? I can’t even work properly with this. Just discard and give the refund back as this theme is of no use to me.

    #13858

    Any Updates on this?

    #13860

    Where is the reply? and what is happening? will you be resolving or not? or atleast refund the amount

    #13873
    Danny
    Supporter

    Hi there,

    I’m sorry for the late response since I missed your comments.

    1. The theme comes with 2 theme options (“Appearances > Customize” & “Page options at bottom of the page/post”)

    So in case you see the customize option doesn’t change as in “Appearances > Customize”, please just have a look at the “Page options at bottom of the page/post”.

    It’s very simple indeed, just 2 points that you need to know to use our Theme Options.

    – Option 1. There are global options that affect you entire site in “Appearances > Customize”.

    – Option 2. There are individual options that affect only that page or post in “Page options at bottom of the page/post” (Screenshot: https://i.ibb.co/zS2J3j4/po.png)

    If you want to use global options (1), please set those options as “default” in individual options (2).

    So in this case, please go to your page editor, scroll to bottom, and remove the custom logo in order to use the default logo in “Appearances > Customize” as in the screenshot here: https://ibb.co/1vVn3dz

    2, 3, 4. Please share us your site URL and the admin account of your site via private reply so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here).

    Looking forward to the response!

    Best regards,
    Danny

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