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Tickets Tickets Roneous I wanted an easy theme…this does not seem to be it

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  • #12208

    I wanted an easy blog theme. This looked like it would do the trick. I just set up another WP a few weeks ago and it was easy. I didn’t have to disable this and do that just to do a basic home page. I didn’t have to figure out how to get the theme name removed from the top of my site after I paid for the theme. I didn’t have to figure out how to get rid of a misplaced search box. And when I asked the only question I needed help with they were wonderful. I sent a ticket yesterday and no reply so far. Perhaps you are too busy for a newbie? It was easy to add the blog section. This is not useful. I want a refund.

    #12211
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    Actually the theme works for more than 5200 customers without problems, so please at least let us opportunity to help you out before requesting a refund. Also, this is the first time I see your support ticket, I don’t see your support ticket in our support forum at http://www.themelogi.com/tickets/ or email [email protected]. We’re reply all the tickets within 1 working day.

    Please find below the steps to setup your demo:

    Step 1. Install & activate the theme.

    Step 2. Go to your Dashboard > Appearances > Install Plugins, then install & activate all the required plugins (TLG Framework, WPBakery Page Builder, Contact Form 7).

    Step 3. Go to your Dashboard > Appearances > Install Demo.

    Step 4. Go to your Dashboard > Settings > Reading to select your homepage as in our FAQs page here (in Question 2) : http://www.themelogi.com/tickets/topic/faq/

    About your questions:

    1. To change the theme name (logo), you can change it via your Dashboard > Appearances > Customize > Header.

    2. The misplaced search box was caused by your content isn’t available. For example, you have a Testimonials element in the page, but you don’t have any Testimonials in your site, then it’s show the not found with a search box. You can just add your content into Dashboard > Testimonial, or just remove the unused Testimonial element. You can give us the access to your site so we can check and point to correct element so you can see it.

    Also, you can find the theme documentation in the link here: http://www.themelogi.com/docs/roneous

    If you still can’t make it work, please share us your site URL and the admin account of your site via private reply here or via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here).

    In case we can’t help you out, we’ll happy to return your money.

    Looking forward for your response!

    Best regards,
    Danny

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