→→ Please check out our new WP Theme: Navian - Responsive Multi-Purpose WordPress Theme ←←
- Regrading the plugin activation, please have a look at Bundled Plugin License information.
- If you couldn't import demo content, please see our FAQs page.
- We've updated the theme to be compatible with latest WordPress version, please update your theme as in the article here

In case you can't login/register to submit a ticket, please refresh the browser and try again.
If the problem persists, please submit your questions via the contact form at THEMELOGI profile page.

Tickets Tickets Navian Front end builder doesn’t load

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #12513

    Hi I can edit my page normally with backend editor in wp-admin. However, the front end editor doesn’t load. It stops at the WP Bakery logo
    Video: https://youtu.be/eAaW8QIrL_c
    Please help

    #12515
    This reply has been marked as private.
    #12521
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    In this case, please try to update the theme as in the article here: http://www.themelogi.com/knowledge/#theme_update

    When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.

    Also, please make sure you’ve activated the TLG Framework plugin after the theme update.

    You may want to test it in private mode of your browser or remove history cache of the browser and check again.

    If the problem persists, please share us your site URL and the admin account so we can investigate your case and help you out.

    P.S: I recommend you to edit your page using Back-end editor instead for better compatible with the theme.

    Best regards,
    Danny

    #12531
    This reply has been marked as private.
    #12551
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    I couldn’t access to your site to upload the files, please follow the article here to update your theme : http://www.themelogi.com/knowledge/#theme_update

    1. Log into FTP Account using FileZilla or similar program.

    2. Go to wp-content/themes directory

    3. Move to the theme directory that you want to update.

    4. Now, download the latest version of theme from ThemeForest.net/downloads

    5. If you have downloaded the zip, extract it. Find the theme folder. It generally has style.css file in it.

    6. Upload all files in that folder to the directory on FTP we found in step #3 above.

    When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins. Please make sure you’ve activated the TLG Framework plugin after the theme update.

    Also, I recommend you to edit your page using Back-end editor instead for better compatible with the theme.

    Hope this helps,
    Danny

    #12750
    This reply has been marked as private.
    #12753
    Danny
    Supporter

    Hi there,

    I’ve just checked your site, this was caused by you only upgrade the theme, but haven’t update the plugins. I’ve updated it for you via Dashboard > Appearances > Install Plugins. Please check your site again.

    Best regards,
    Danny

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.