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Tickets Tickets Wanium Demo import failed

Viewing 20 posts - 1 through 20 (of 20 total)
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  • #10153

    Hi there ,

    I purchased the theme yester day and following is my purchase code
    fbc4b150-750c-4fce-b8ff-b8950373cd73

    I tried to install demo but it failed giving me Error 500

    Also tell me how can I set up menus and pages quickly and how the drag drop works and how to activate any licenses that come with the theme

    Rana

    #10166
    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    Please find below the steps to setup your demo:

    1. Install & activate the theme.

    2. Go to your Dashboard > Appearances > Install Plugins, then install & activate all the required plugins (TLG Framework, WPBakery Page Builder, Contact Form 7).

    3. Go to your Dashboard > Appearances > Install Demo.

    4. Go to your Dashboard > Settings > Reading to select your homepage and modify the content. You can also go to Appearances > Customize to change the site title, logo,… in in Question 2 in our FAQs page here: http://www.themelogi.com/tickets/topic/faq/

    If you can’t install the demo or you got error 500, please have a look at our FAQs page here for the solution (in Question 1) : http://www.themelogi.com/tickets/topic/faq/

    Also, you don’t have to activate the theme license, we can check your license via Themeforest. If you asking about plugin license, please have a look at the topic here: http://www.themelogi.com/tickets/topic/no-licence-found/#post-10018

    If the problem persists, please share us the admin account of your site via private reply so we can investigate your case and help you out.

    Looking forward for your response!

    Best regards,
    Danny

    #10172
    This reply has been marked as private.
    #10176
    Danny
    Supporter

    Hi Rana,

    I’ve set the Digital Agency as you homepage, and you can edit your page using “WPBakery Page Builder” (previous name is “Virtual composer”) as in the screenshots below:

    1. Go to your Dashboard > Settings > Reading to select your homepage:

    2. Go to Pages, to edit your Digital Agency page using “WPBakery Page Builder”:

    Hope this helps,
    Danny

    #10190

    Dear Danny,

    Thank you so much for your reply. It actually helped a lot and I had been working on the same. I have a few questions though and I still need your help, I know this is the scope of your work but I am just a student here learning things and I hope you won’t mind helping me out here.

    1- Please check if the pictures are OK and if the font color looks good or should I change it?
    2- There is Wanium written on the upper left corner how I can remove it?
    3- Where does the logo appears? I have not yet seen it
    4- There are categories on the front page after it says ” what we do best” can I assign them to landing pages like each section fore exempt website development and if someone clicks it …. it opens a landing page explaining all those things. And the same pages I can display in primary menu on top of the header shown.
    5- When it says ” Brands” what do you think we should put in there?
    6-what are the other landing pages like the home page so important to work on after this page?

    Please let me know some tips and tricks on this one so that my website can look better and beautiful

    Rana

    #10201
    Danny
    Supporter

    Hi Rana,

    Please find below the answer for your questions:

    1. I think the picture could be better and more professional. Also, you should use 1 primary color, for example, the title “Websites & SEO” text color & button color is difference.

    2, 3. Yes, you can change the logo in your Dashboard > Appearances > Customize > Header. Or you can use this button:

    4. You can change the icon box link as in the screenshot below:

    5. This is the section for Clients/Partners logo. You can add/modify it in your Dashboard > Clients:

    6. This based on your website purpose, you may want to use some pages such as About, Contact, Blog,..

    So I recommend you to read the theme documentation in the link here to understand about the theme: http://www.themelogi.com/docs/wanium

    In case you aren’t familiar with WordPress, please have a look at this tutorial: https://www.hostinger.com/tutorials/wordpress/

    Also, here are some good places to find a WordPress Freelancer to help building a website with WordPress: Envato Studio (https://studio.envato.com/), Codeable (https://codeable.io/), WPMU (https://premium.wpmudev.org/wordpress-development/)

    Hope this helps,
    Danny

    #10204

    Hi danny,

    Thank you very much for your reply. I won’t like to hire anyone to build this website. I am gonna do it myself

    Here are some screenshots attached. I want to build category pages for main services. e.g SEO services is the main category and sub categories will on page SEO , off page SEO etc. Now in this regard tell me which pages from the available resources can be used to make these landing pages.

    I created one today ” web development” that was a very simple one.

    The screenshots attached is for the page “business marketing ” I believe. You can see there are four sections each of which if you put the cursor on you can read some text but when you click on to edit it it only shows you the column …. how can I edit the text there. Moreover if you click for example ” all our services” or ” read more” at the end of each text it redirects to another page. HOw can create that sequence?

    Please help me with the menus with sub categories as well

    awaiting your reply

    Rana

    #10216
    Danny
    Supporter

    Hi there,

    Thanks for your info!

    But I couldn’t see your screenshots! You could upload your images into https://imgbb.com/ and share the link here.

    Also, to create submenu, please have a look at the theme documentation here (section 5: Setting up the menu) : http://www.themelogi.com/docs/wanium/ or this article (section Adding Categories to WordPress Menus
    ) : https://www.wpbeginner.com/beginners-guide/how-to-add-navigation-menu-in-wordpress-beginners-guide/

    Best regards,
    Danny

    #10310

    It had been 3 days since I sent you the email through envato market because I could not create a ticket here. Will you reply me next year or what ?

    #10315
    Danny
    Supporter

    Hi Rana,

    Thanks for your info!

    Actually, I’ve replied to your email since 16 April as you can see in the screenshot below:

    Could you please check your inbox, maybe it’s in your spam email box? If you still couldn’t find that respond, I’ll copy/paste it as below:

    “Hi Rana,

    Thanks for writing in!

    Please find below the answer for your questions:

    1. Yes, you can change the link of those icons via the “Icon Box link” option as in screenshot here: https://ibb.co/8zCkdRG

    2. The “box for instant access” is only the contact form which created using Contact Form 7 plugin (allow use to provide information and send email to you) that you can find in your Dashboard > Contact as you can see in the screenshot here: https://ibb.co/KFgTfNM

    You can use the contact from in there to add it into your header, but in case you don’t want to use it, please just set the “Contact Form 7 form” option to “No”.

    Also you can easily to change the header title/subtile and background image in Single Header element as you can see in the screenshot here: https://ibb.co/JythSCq

    3. This is the Clients elemen, and you can edit it via your Dashboard > Clients as in the screenshot here: https://ibb.co/5rvzDqv

    Hope this helps,
    Danny”

    Looking forward for your response!

    Best regards,
    Danny

    #10325

    Hi danny,,

    you did not reply the basic part which is that the wpbakery is not working. You have the login details can you please check why I cannot edit in wpbakery on front page or any page in front page editor.

    There is not grid showing to edit drag and drop. please advise

    Rana

    #10326
    Danny
    Supporter

    Hi Rana,

    Thanks for your info!

    I’ve just checked your site, and the problem was caused by the Elementor plugin, it doesn’t work with WPBakey Page Builder front page editor. I’ve tried to deactivate it and the front page wpbakery page builder work just fine as you can see in the screenshot below:

    P.S: I’ve activated the Elementor plugin again since I don’t know if you’re using that plugin to build your pages or not. So please deactivate it in order to use the WPBakery Page Builder. It’s recommend to use just 1 page builder only, also, if possible, I recommend you to use the backend WPBakery Page Builder for the best results (to avoid conflict with 3rd party plugins script).

    Hope this helps,
    Danny

    #10350

    Hi danny,

    I can see that wpbakery still works only for some items but I cannot add team member pictures , I cannot put images in ” brand” page. I can edit text but cannot add images to boxes even in back end.

    Can you help please ?

    Rana

    #10359
    Danny
    Supporter

    Hi Rana,

    Thanks for your info!

    Please find below the answer for your questions:

    1. You can change the team member information in your Dashboard > Team Member as in the screenshot below:

    2. About the “Brands” section, it’s the Clients logo images that you can modify in your Dashboard > Clients as in the screenshot below:

    Here you can find where to edit the custom post types such as Clients, Testimonial, Team Member as in the screenshot below:

    I hope this answers your questions, and if you need anything else, please let us know.

    Best regards,
    Danny

    #10376

    Hey danny ,

    1- cannot change the font colors at many sentions like Menu font color, font colors at teams section , font color at the top on front page wher the title is … the search bar , can I change the font?

    https://snipboard.io/JkQslG.jpg

    2- Help me setting up Menu items , also help me setting up the footer.

    Rana

    #10384
    Danny
    Supporter

    Hi there,

    1. Yes, you can change the font and color of all those section with a little of CSS code, and add it into your Dashboard > Appearances > Customize > Addition CSS.

    In case you don’t have knowledge about CSS code, please specific which colors you want to change so I can help you. Also, please specific exactly the section (screenshot for each section and the text in that section, and new color code for that text) and exactly color code, and I can help you to change it via Addition CSS option.

    Otherwise, you can change the theme color schema in your Dashboard > Appearances > Customize > Colors as in the screenshot below:

    2. To setup your menu, please have a look at our documentation here (section 5: Setting up the Menu) : http://www.themelogi.com/docs/wanium/

    To setup the footer, please select your footer layout in your Dashboard > Appearances > Customize > Footer:

    Otherwise, you could override that global setting (Appearances > Customize > Footer) at bottom of every page/post editor as in the screenshot here:

    If you select the Standard Footer layout, then you’ll need to add 4 footer columns in your Dashboard > Appearances > Widgets > Footer Column 1/2/3/4 as in the screenshot here:

    Hope this helps,
    Danny

    #10532

    Dear Danny,

    Before I want this website to go live, I want you to check for any PHP errors, any other errors , Css or any additional css errors.

    Moreover I want you to see the Page ” digital agency” which I have made the home page is not the home page any more , when you click on the website it goes to our blog instead of the home page.

    Can you please fix that ?

    You can see I have imported a separate page into the website as ” our services” can you check if it is ok ? can you check the performance of the website or anything to be changed ?

    let me know please
    Rana

    #10541
    Danny
    Supporter

    Hi Rana,

    Thanks for your info!

    1. Please go to your Dashboard > Settings > Reading to select your homepage “digital agency” as in our FAQs page here (in Question 2) : http://www.themelogi.com/tickets/topic/faq/

    2. Yes, the service page and the loading time of your site is ok for me. And if you want to optimize more, I can recommend you some other optimize plugins below:

    – W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
    – Autoptimize: https://wordpress.org/plugins/autoptimize/

    Best regards,
    Danny

    #10605

    HI danny,

    I have sent you an email a couple of days ago through themeforest as I could not post my question here. Would you like to answer that please

    Rana

    #10607
    Danny
    Supporter

    Hi Rana,

    Thanks for your info!

    I’ve already replied to your email, could you please check your inbox (please check the spam folder too).

    I’ll copy/paste the answer as below:

    1. The theme only requires 2 plugins: WPBakery Page Builder and TLG Framework.

    2. The theme was build based on the WPBakery Page Builder, but not other page builders or template, so in this case, I recommend you to ask that template author so they can give you the best solution.

    3. To update the plugin, please update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update

    When you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.

    You can read more about bundled plugins license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins or here http://www.themelogi.com/knowledge/

    4. To select a homepage, please go to your Dashboard > Settings > Reading to select your homepage as in our FAQs page here (in Question 2) : http://www.themelogi.com/tickets/topic/faq/

    I hope this answers your questions, and if you need anything else, please let us know.

    Best regards,
    Danny

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