In case you can't login to submit a ticket, please hard refresh the browser and try to login again.
If the problem persists, please send us a message via THEMELOGI profile page so we can help you out.
To update the theme or plugins, please have a look on the article here: Theme & Plugin Updates. Also, if you can't import the demo content or the site is blank, please see our FAQs page for the solutions. Thank you :)

Tickets Tickets Wanium blank space between title and header | header image doesn't work

This topic contains 5 replies, has 3 voices, and was last updated by  Danny 5 months, 1 week ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #7124

    Hello, I just bought the theme.
    I’m having 4 issues here at the moment:

    1. This is referencing my home page (smbfission.com) – there is a blank space where the title used to be. How do i get it to go up?
    https://snag.gy/UjnVy9.jpg

    2. Referencing the same area, why doesn’t the top header merge with the menu like it used to in my other themes?:
    (I am not using WP Bakery, I’m using Site Origin pagebuilder but it’s always worked the same)
    https://snag.gy/V3I6iG.jpg

    3. span tag appears in the woocommerce breadcrumbs:
    https://snag.gy/LnYS7l.jpg

    4. sticky header is not working even when on:
    https://snag.gy/IfYkWd.jpg

    #7158

    Danny
    Supporter

    Hi there,

    Thanks for writing in!

    The problem may caused by the Minify plugin, you can try Autoptimize & W3 Total Cache plugin instead.

    So about this issue, you can try to deactivate all your plugin (once by once, except WPBakery Page Builder and TLG Framework) to see if the problem is gone or not.

    If the problem persists, please share us the admin account of your site via private reply so we can investigate your case and help you out.

    Best regards,
    Danny

    #7318

    Do I need to use WP Bakery? I would prefer not to use this page builder

    #7321

    Danny
    Supporter

    Hi there,

    Thanks for your info!

    Yes, the theme features & demo data are built based on WPBakery Page Builder only. If you use other page builder, there may still work as a normal site, but some theme feature may didn’t work as expected.

    The WPBakery Page Builder plugin is now easy to use, so I recommend you to give it a try for the best results. You can also see that most of the best seller WP theme use this page builder.

    For more information, you may want to have a look at our theme documentation here: http://www.themelogi.com/docs/wanium/

    Best regards,
    Danny

    #7433

    Hi @smbfission

    Just in case you still have issues 1 & 2:
    In the page edit in WP Bakery edit the first row’s settings and in its Design Options set the top padding to 0 (could be margin, but I think it was padding). That’ll move the content right up.
    Just make sure you edit the row and not the row’s column or content. Easy to mix up for beginning WP Bakery users: https://snag.gy/co83UT.jpg

    Mark

    #7434

    Danny
    Supporter

    Hi Mark,

    Thanks a lot for your explanation 🙂

    Best regards,
    Danny

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.